Technical Service Representative, Coatings

Summary of Position

This full-time position will provide direct technical support to our Coatings Business by:

  • Interface directly and build relationships with customers to
    • define and convert opportunities or
    • to resolve customer complaints and issues, as assigned by the Technical Service Manager, Coatings in order to retain business.
  • Design, plan and execute project elements in the laboratory, as well as in customers’ plants and laboratories, as appropriate, to meet customer requirements and expectations.
  • Complete benchwork necessary to convert opportunities or to resolve issues.
  • Provide effective and timely communication and recordkeeping at every stage of a project. This will include (but will not be limited to) progress reports, updates, call reports, electronic laboratory notebook, and project milestones reached or missed.
  • Comply fully with the customer complaint and quality nonconformance process, and Quality Management System, including resolution of customer complaints through 8D Root Cause Analysis and other methodologies.

Qualifications

  • BS/BA in an appropriate field of science (Chemist or Chem. Eng. preferred).
  • Six Sigma Green Belt or Black Belt preferred, but not required.
  • Ability and willingness to travel –– up to 30%, on short notice.
  • Excellent interpersonal skills with ability to work with and support colleagues, analyze and solve problems, control resources and implement programs, and possess project management skills.
  • Knowledge of critical chemical functionalities for coatings formulations including base resins, additives, and pigments for water-based, solvent-based, and 100 percent solids coatings systems.
  • Knowledge of formulation and applications of Architectural and Industrial coatings.
  • Nominal understanding of color science with experience in the area of dispersion wetting and additive activity.
  • Excellent oral communication skills – capable of providing presentations.
  • Excellent writing skills; able to write clear and concise reports.
  • Understanding of Chromaflo products and customer processes.
  • Knowledge of Coating’s process theory –– both Chromaflo’s and customer processes.
  • Ability for autonomous, self-guided work.

Major Areas of Responsibility

  • Complies with safety rules and regulations, attends safety meetings and training, inspects work area for hazards/deficiencies and initiates action to correct them. Also, reports injury/illness and/or environmental incidents.
  • Assure safe handling of products and electrical/mechanical devices in the field.
  • Travel –– provide on-site customer support as deemed necessary by the Technical Service Manager, Coatings or Business Director, Coatings.
  • Application of problem-solving techniques in response to customer concerns and opportunities.
  • Complete bench work required and defined by experimental design.
  • Active support of, and participation in, all appropriate ISO 9000 Business Management System and Health Safety and Environmental aspects.
  • Strong customer focus and attention to detail.
  • Participate, when necessary, in the planning process, including fiscal year tactical plan, budgetary expenses, project objectives, timeliness, and guidelines for the development of technologies to address market specific needs.
  • Establish safe chemical hygiene practices and procedures as it relates to the additives systems employed.
  • Communicate technology in terms of value-added features and benefits as they support project objectives. Prepare exhibits, specimens and presentation that illustrate key characteristics.
  • Issue periodic reports on progress and activities of assigned programs. Also, requisition supplies for the timely and efficient operation of projects.
  • Determine specification requirements for materials used in or result from research and development.

Measure of Performance and Accountability

  • Attendance at area safety meetings and safety training
  • Prevention of personal injury/illness
  • On time completion of projects
  • Quality, timing, and accuracy of reporting
  • Personal standards of performance

Key Interfaces

  • Customers
  • Business Director, Coatings
  • Territory Sales Managers
  • Coatings Technical Service Technicians
  • Analytical Chemist
  • Industry Manager, Coatings

Actions Requiring Approval

  • Project assignment and prioritization
  • Significant alteration of target projects
  • Travel plans

Actions Not Requiring Approval

  • Lab Work Request initiation
  • Customer contact

Incumbent Reports To:

Technical Service Manager, Coatings

Positions Reporting To the Incumbent:

None

To apply, please email hr.america@chromaflo.com with your resume and/or a general application. Be sure to attach your resume and list the position title in your subject line. You may also fill out a general application and bring it to a Chromaflo facility. 

 

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